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FAQs


What products and services are available on the site?
Most products you see are available for purchase on our website. When you order from the website, we deliver your order right to your doorstep. You also get to enjoy complimentary services such as newsletter subscriptions, web-only promos, and invitations to exclusive events.

Do I have to create an account to shop with you?
No, it is optional that you have to create an account with us. But the benefits of creating one are order tracking, regular newsletters, and exclusive discount, promos, and special offers. You can join now, or you can start shopping then set up your account when you check out.

What do I do if I encounter problems creating or signing in to my Stark Fitness account?
If you're having problems accessing our website, please make sure that you have the latest version of your operating system provider. If you’re still having problems, contact our representative through email at sales@starkfitness.com.ph or call our hotline (02) 8733 0025 loc. 127 and let us know:

- Details about the issue
- Screenshots of any error message you get
- Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
- What you have done so far to try to resolve it

Can I sign up for the newsletter?
Yes, you can, and it’s really easy to do! Just enter your email at the bottom of each page of our website.

How do I search for an item?
You can search for an item by clicking the menu icon and look for a search bar at the bottom of the menu.

Who may I speak with if I have a question about a product?
If you have any questions, please send us an email at sales@starkfitness.com.ph

How do I change my order?
You may make changes to your order during the checkout process; however, once your order has been submitted, it cannot be altered.

How do I cancel my order?
Our goal is to provide you with exceptional service. To ensure timely delivery, we begin processing orders immediately after an order has been placed. You may make changes to your order during the checkout process; however, once your order has been submitted, it cannot be altered. However, if you are not completely satisfied with your order, you may return your purchase subject to our Return Policy.

What if I'm having trouble ordering from your site?
If you are experiencing a problem when using our website, please send us an email at sales@starkfitness.com.ph

How can I pay?
We accept payments through:
• PayPal (Credit Card) and Laybuy (Installments on Paypal)
• Bank deposits, credit card payments, and installment processes made available with BDO and RCBC.

You will be charged in Philippine Pesos. Safety and security is a priority with Stark Fitness, all details are safe with us. We also take fraud very seriously so all credit card and debit card transactions are subject to validation and authorization by both the card issuer and us.

How do I use my discount/promo code?
Your discount/promo code has to be entered at checkout. Our discount/promo codes and their terms and conditions vary, so please make sure to check the mechanics upon receipt and before use. Further, discount/promo codes are not valid on gift vouchers and certain items, services, and brands.

Can I use more than one discount code?
This is dependent on the terms of your discount code. Some allow this while others do not. Please read the terms carefully before using your code.

My credit/debit card payment has been declined, what do i do?
Please try the following:
- Check the card details (expiry date, billing address, etc) on your account to make sure the information is correct.
- Make sure you enter the security code correctly – that’s the three-digit number on the back of your card.
- Your card issuer may have declined your payment. Because they don’t tell us the reason for this, it’s best to contact them for details.

Can I return an item?
Stark Fitness allows a 7-day return or exchange on products purchased from the website. However, we will be needing the necessary documents and information to process your return. For more information, go to our Return Policy page.


How does your delivery service work?
We know how important it is to receive your goods when you expect them. We have trusted couriers to deliver goods from our website to you. We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel. Deliveries can be made be delivered at any time of the day, but we cannot guarantee an exact date or time of when the order will actually be delivered.

We will deliver your order at the address of delivery as indicated by the customer upon placing the order. Customers will be required to sign for delivery. The invoice or receipt of the delivered order will be required for any future concerns regarding the particular product in question.

To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our carrier partners. These details may allow them to provide you with delivery updates via SMS (Text) and/or E-mail.

All ordered products will be delivered in our own packaging. Please be careful when opening your order so as not to damage it, especially when using sharp objects. It is your responsibility to ensure that the product is not damaged during this process.

Can I track my order?
If there is a request on tracking an order, we may contact you via email or send a text message to your phone number. We may pass on your contact details to our carrier partners for a more accurate location on your order.

Can I change my delivery address?
We are unable to change any part of your order or change the delivery or payment method once your order is complete.

Where does Stark Fitness deliver?
Stark Fitness currently ships nationwide in the Philippines.

What happens if I'm not in when my order arrives?
Someone needs to be in when your parcel is due to be delivered as we need proof of identification for Credit Card and Paypal orders. If no one is present to receive your order, we will leave an attempted delivery card indicating time of unsuccessful attempt as well as instructions on re-delivery or how to contact customer service for further advise as to how to proceed.
If you refuse to accept delivery or are unavailable for three consecutive delivery attempts, we reserve the right to cancel the order and refund any amount paid to us to your e-wallet as store credit, credit or debit card company as applicable.

Can I have my package redirected to a different address?
For your security, we can't change the address your order is being sent to. If you're not in when a delivery is attempted our courier will leave a card giving instructions for re-delivery.

My order has not arrived yet, what do I do?
If your order has not arrived by the estimated delivery date, please check the following:
- Log in to your account to check that we have the correct delivery address for your order and your contact details are up to date.
- Check if you have a text message, email or attempted delivery card from one of our couriers.
- Contact Stark Fitness immediately at or call 8733 0025 loc. 127

If you still can't find your package, please email us at sales@starkfitness.com.ph or hotline at 8733 0025 loc. 127 with your Order Number and any details you can provide about your order. We'll reply as soon as possible and do our best to locate your package. If it cannot be found, we will arrange a replacement or refund for you.

I have received a damaged item.
We want to resolve any issues with damaged items immediately. As soon as you discover a fault, please contact us at sales@starkfitness.com.ph or hotline at 8733 0025 loc. 127 with your Order Number and any details you can provide about the faulty item's name and number, and a description of the fault. We’ll get back to you as soon as possible and send you a replacement item as quickly as we can.

I have received an incorrect item in my order.
We want to resolve any issues with damaged items immediately. As soon as you discover a fault, please contact us at sales@starkfitness.com.ph or hotline at 8733 0025 loc. 127 with your Order Number and any details you can provide about the faulty item's name and number, and a description of the fault. We’ll get back to you as soon as possible and send you a replacement item as quickly as we can.

An item is missing from my order.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If an item is still missing and any additional packages have not arrived within the estimated delivery dates, please contact us at sales@starkfitness.com.ph or hotline at 8733 0025 loc. 127 with your Order Number and any details you can provide about the missing item's name and number. We will resolve the issue for you as quickly as we can.

 


Returning you Stark Fitness Equipment
All other returns must be made within 7 days of purchase and must be shipped with the original packaging. Stark Fitness is not responsible for packages lost in transit without proof of tracking. Refunds for purchases will be credited back to the original payment method only.

Refund is applicable on the following grounds:.
a. The product is damaged or defective
b. Wrong item delivered
c. Some parts are missing from my product

Refund requests due to change of mind is not honored.


For more information, please see our return policy.



To initiate a return, please contact us at sales@starkfitness.com.ph